Privacy Policy

Effective Date: July 2025

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, use our Android or iOS apps, or purchase and use our eSIM services.

1. Scope

This Policy applies to:

www.acmesim.gloabal (the “Website”)
Our official mobile apps on Google Play and Apple App Store
All services where users create an account or purchase eSIM plans

You can use the app without logging in, but a login is required for any eSIM purchase.

Can use the application without login but signing in via google/apple or
providing the email for guest checkout is required to purchase eSIM.

2. Information We Collect

A. Information You Provide

Type	When Collected
Email	During eSIM purchase
Billing Info (e.g., card details, billing address)	At checkout (processed securely via third-party gateways)
Support Queries	When you contact customer support
Identity Verification (if required)	For fraud prevention or regulatory compliance

Email – during eSIM purchase

B. Information We Automatically Collect

Type	Purpose
Device Info (model, OS, IP address)	To ensure compatibility and fraud prevention
Usage Logs	To monitor service performance and detect misuse
App Activity (page visits, clicks, crashes)	For analytics and UX improvements

3. How We Use Your Information

We use your data to:

Register and maintain your account
Process purchases and manage eSIM activation
Provide customer support
Personalize app content and features
Monitor, troubleshoot, and improve our services
Detect fraud, comply with regulations, and enforce terms

We do not sell your personal data.

4. Legal Basis for Processing (For GDPR Users)

We process your personal data based on:

Contractual necessity (e.g., to fulfill your eSIM order)
Legitimate interests (e.g., app improvement, fraud prevention)
Consent (e.g., marketing emails, if you opt-in)

Legal obligations (e.g., tax records, dispute resolution)

5. Sharing & Disclosure

We may share your information with:

Payment processors (Stripe)
Cloud hosting and analytics providers (e.g., Firebase, AWS)
Telecom partners to provision eSIM profiles
Regulatory bodies if required by law

We ensure all partners maintain data security and comply with privacy standards.

6. Data Retention

We retain your data:

As long as your account is active or required for legal, operational, or billing purposes
You may request account deletion at any time (see Section 8)

7. Data Security

We use industry-standard security:

HTTPS and TLS encryption
Encrypted storage for sensitive data
Access controls, firewalls, and regular audits

However, no system is 100% secure. Please safeguard your credentials and report suspicious activity.

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your data
Withdraw consent (for optional services)
Request data portability
Object to processing or lodge complaints

Submit requests to: support@acmesim.global

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have, contact us immediately.

10. Cookies & Tracking

We use cookies and similar tools (e.g., analytics SDKs) for:

Session management
Usage analytics (e.g., Google Analytics, Firebase Analytics)
Error tracking

You can disable cookies in your browser or restrict data sharing via app permissions.

11. International Transfers

Your data may be stored or processed in countries other than your own. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) where required by law.

12. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted in the app and on the website. Continued use indicates your acceptance of the changes.

13. Contact Us

For questions, requests, or complaints:
📧 Email: support@acmesim.global
🌍 Website: www.acmesim.global