Privacy Policy

Effective Date: July 2025

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, use our Android or iOS apps, or purchase and use our eSIM services.

1. Scope

This Privacy Policy applies to:

www.acmesim.global
ACMeSIM mobile applications (iOS, Android)
All services involving account registration, purchase, or use of eSIM plans

Users may browse the application without logging in; however, login or email submission is required to complete purchases.

2. Information We Collect

A. Information You Provide

Type	When Collected
Email	During eSIM purchase
Billing Info (e.g., card details, billing address)	At checkout (processed securely via third-party gateways)
Support Queries	When you contact customer support
Identity Verification (if required)	For fraud prevention or regulatory compliance

B. Automatically Collected Information

We may automatically collect:

Type	Purpose
Device Info (model, OS, IP address)	To ensure compatibility and fraud prevention
Usage Logs	To monitor service performance and detect misuse
App Activity (page visits, clicks, crashes)	For analytics and UX improvements

3. Use of Information

Your information is used to:

Provide, operate, and maintain the Service
Process transactions and enable eSIM activation
Deliver customer support
Improve functionality and user experience
Detect fraud and ensure compliance with legal obligations

ACMeSIM does not sell personal data to third parties.

4. Sharing & Disclosure

We may share your data with:

Payment processors (e.g., Stripe)
Cloud and analytics providers (e.g., Firebase, AWS)
Telecom partners for provisioning services
Regulatory authorities where required by law

All partners are required to maintain appropriate data protection standards.

5. Data Retention

We retain personal data:

For as long as necessary to provide the Service
As required for legal, tax, and operational purposes

6. Data Security

We implement industry-standard security measures, including:

Encryption protocols (HTTPS/TLS)
Secure data storage and restricted access
Periodic security assessments

However, no system can be guaranteed fully secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, update, or delete your personal data
Withdraw consent where applicable
Request data portability

Requests may be submitted to: support@acmesim.global

8. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Session management
Analytics and performance tracking
Improving user experience

Users may manage preferences via browser or device settings.

9. International Data Transfers

Your data may be processed in jurisdictions outside your country of residence. Appropriate safeguards are implemented where required.

10. Children’s Privacy

The Service is not intended for individuals under the age of sixteen (16). We do not knowingly collect personal data from minors.

11. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the Service constitutes acceptance of any updates.

For questions, requests, or complaints:
📧 Email: support@acmesim.global
🌍 Website: www.acmesim.global