Common FAQ's

Frequently Asked Questions

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How do I activate my eSIM?

After purchasing a package, follow the steps provided in the User Guide located in the app menu. The guide includes detailed instructions for both Android and iOS devices.
 If the eSIM does not activate, 24/7 customer support is available for assistance.

  • A prompt will appear when the app is first opened, indicating whether the device is eSIM compatible.
  • The complete list of supported devices is available in the Supported Devices section of the app menu.
  • If the device supports eSIM but no prompt appears, dial *#06# on the device. If an “EID” is enlisted, the device is eSIM compatible.

Support can be accessed in three ways:

  1. AI Chatbot in the app.
  2. Live Agents Chat / Whatsapp.
  3. Call the UAN number listed in Chat Bot.

Refund request can be made in the Bundle è Activate Bundle tab at the bottom of the app.
Note: Refunds are subject to Terms & Conditions.

When a destination is selected under the Regional or Global tab, the app displays available bundles. On the payment screen è additional information, the list of supported countries, can be viewed.

Remaining data and validity can be viewed in the Bundle è Active Bundle tab at the bottom of the app.
Notifications are also sent when 70%, 80%, and 90% of data has been consumed.

Extra data can be purchased in the Bundle è Active Bundle tab at the bottom of the app.
 Note:

  • A top-up increases only the data, not the validity period.
  • To extend both data and duration, a new bundle for the desired destination must be purchased.