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What We Provides
Providing the best acmesim services
- business applications through
- business applications through
- business applications through
- business applications through
Exclusive Design
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Professional Team
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Enjoy amazing data rates rates with Esim’s Limited time offers!
Common FAQ's
Frequently Asked Questions
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How long does an eSIM bundle last?
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What happens to unused data?
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Can i install one eSIM on several devices?
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How are eSIM profiles priced?
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Common FAQ's
Frequently Asked Questions
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How do I activate my eSIM?
After purchasing your country, regional, or global package, please follow the steps in the “User Guide” from the menu. The guide includes instructions for both Android and iOS.
If your eSIM still doesn’t work, you can contact our 24/7 support team for help.
How do I know if my device supports eSIM?
When you open the app for the first time, you’ll get a prompt telling you if your device is eSIM compatible.
You can also check the full list of supported devices in the “Supported Devices” section in the menu.
Note: If your device supports eSIM but the prompt does not appear, you can also check manually by dialing *06#. If your phone shows an “EID,” it means your device supports eSIM.
How can I contact support if I face an issue?
You can reach us in three ways:
I. Through AI Chatbot in the app
II. By chatting with live agents
III. Or by calling UAN number listed in the support section
How do I request a refund?
If you bought a package by mistake or postponed your trip, you can apply for a refund in the “Activate Bundle” tab at the bottom of the app.
Please note: Refunds are subject to our Terms & Conditions.
How do I know how many countries my eSIM supports with regional or global packages?
When you select a destination in the Regional or Global tab, the app will show you the available bundles.
On the payment screen, you can view additional information, including the list of supported countries.
How can I check my data usage and bundle validity?
You can see your remaining data and validity in the “Active Bundle” tab at the bottom of the app.
You will also receive notifications when you use 70%, 80%, or 90% of your data.
Can I top up my bundle if I run out of data?
Yes, you can buy extra data from the “Active Bundle” tab.
Please note:
A top-up only adds data, not extra days.
If you need more days as well as data, you should buy a new bundle for your destination.
How do I activate my eSIM?
After purchasing a package, follow the steps provided in the User Guide located in the app menu. The guide includes detailed instructions for both Android and iOS devices.
If the eSIM does not activate, 24/7 customer support is available for assistance.
How do I know if my device supports eSIM?
- A prompt will appear when the app is first opened, indicating whether the device is eSIM compatible.
- The complete list of supported devices is available in the Supported Devices section of the app menu.
- If the device supports eSIM but no prompt appears, dial *#06# on the device. If an “EID” is enlisted, the device is eSIM compatible.
How to contact support?
Support can be accessed in three ways:
- AI Chatbot in the app.
- Live Agents Chat / Whatsapp.
- Call the UAN number listed in Chat Bot.
How do I request a refund?
Refund request can be made in the Bundle è Activate Bundle tab at the bottom of the app.
Note: Refunds are subject to Terms & Conditions.
How to check which countries are supported in Regional or Global packages?
When a destination is selected under the Regional or Global tab, the app displays available bundles. On the payment screen è additional information, the list of supported countries, can be viewed.
How to check remaining data and bundle validity?
Remaining data and validity can be viewed in the Bundle è Active Bundle tab at the bottom of the app.
Notifications are also sent when 70%, 80%, and 90% of data has been consumed.
How to top up a bundle?
Extra data can be purchased in the Bundle è Active Bundle tab at the bottom of the app.
Note:
- A top-up increases only the data, not the validity period.
- To extend both data and duration, a new bundle for the desired destination must be purchased.